Add optional Extras to your trip at checkout.

Please be respectful with the Jeep and have fun! Turo Policies Below: How to Check In and Checkout for a Trip https://support.turo.com/hc/en-us/articles/203990980-Checking-in-for-a-trip https://support.turo.com/hc/en-us/articles/4469777366931-Checking-out-at-the-end-of-a-trip No Pets & No Smoking https://support.turo.com/hc/en-us/articles/203990560-Pet-policy-Guests https://support.turo.com/hc/en-us/articles/203990550-No-smoking-policy-Guests Prohibited Uses (No Off-Roading) https://support.turo.com/hc/en-us/articles/203990570-Prohibited-uses Cleaning the Car https://support.turo.com/hc/en-us/articles/207320447-Cleaning-the-car Paying for Fuel https://support.turo.com/hc/en-us/articles/203990730-Paying-for-fuel DIA Delivery - Will Share Exact Drop-off Location https://help.turo.com/en_us/colorado-airport-delivery-or-guests-SyUONVe4c Additional Resources Found Here: https://support.turo.com/hc/en-us https://support.turo.com/hc/en-us/articles/360043107954-Extending-or-shortening-your-trip- https://support.turo.com/hc/en-us/sections/200711390-Understanding-guest-responsibilities- https://support.turo.com/hc/en-us/articles/203990860-Paying-tickets-and-tolls https://support.turo.com/hc/en-us/articles/203990880-Adding-a-driver-to-a-trip https://support.turo.com/hc/en-us/articles/360060440134-Guest-fees#:~:text=Late%20return%20fee%3A%20If%20you,additional%20use%20of%20the%20vehicle. https://support.turo.com/hc/en-us/articles/4405897930387-Resolving-damage-with-your-host

• How are damage claims handled?

  Guests are responsible for all damages that occur during your trip, whether or not you're at fault or caused the damage. Please drive safely! The amount that a guest would owe for physical damage to a host’s vehicle is determined by three factors: 1) The amount of eligible damage, including costs and fees. 2) The amount that your personal auto insurance pays for those damages. 3) The out-of-pocket maximum included in your purchased protection plan. In many situations, the fastest, most cost-effective way to resolve an issue for physical damage to the host’s vehicle is for you and your host to work together without Turo’s involvement. Resolving directly with your host lets you avoid paying administrative fees and costs. It caps the amount you’ll pay at the out-of-pocket maximum tied to your protection plan. This is why I prefer to handle claims directly with the renter when possible. If not possible, then we'll open a claim through Turo. Claims may include: - windshield cracks and rock chips - damage to the interior and exterior of the vehicle - tire/wheel damage - interior damage to seats, console, etc.

• How does resolving a claim directly with your host work?

  You and your host have the freedom to work together in whatever way suits you both. We recommend keeping all communication within Turo messaging and following a process similar to this: Agree on what damage occurred during the trip. Review pre- and post-trip photos with one another. If you need additional photos, ask your host to share close-up and multi-angle views of the damaged area(s) so you have a full understanding of the damage. Give your host 72 hours to send you a repair estimate. If you haven’t heard from your host within that time, they could be getting multiple estimates. Contact them via Turo messaging and ask when you can expect the estimate. Review the estimate and respond. Review the estimate to be certain it’s for the cost to repair the damage that happened during your trip and nothing else. If you have questions or disagree with the cost, ask your host to put you in touch with their repair shop so you can get answers and/or request a better price. Decide if you want to use your personal insurance or your protection plan to pay for the damage. If you’re filing a claim with your insurance company and they need information from Turo, contact us, and we can provide support. If you decide to use the protection plan you purchased through Turo, the most your host can request you to pay is the out-of-pocket maximum tied to your plan. Arrange for payment. We recommend using an electronic payment method such as PayPal, Venmo, or Square. We don’t suggest using cash unless you both can sign and provide copies of a receipt.