Add optional Extras to your trip at checkout.

🐕️NO PETS: The I am an animal lover, but not everyone is. So please dont bring your pets in the car, cause the next guest might be allergic. 🚭️ABSOLUTELY NO SMOKING/DRUGS. Turo will charge you a $250 smoke removal fee. ⛽️ Please return the car with the same amount of gas. There is a $10+ gas invoice charge if its returned with less fuel than how you received it 🧽Please respect the next renter by bringing the car back clean. A cleaning fee will be charged for bringing the car back excessively dirty. 🛬 We offer convenient airport delivery to both major airports with competitive rates. Additional checkin/out parking fees may apply. 🏎NO HARSH DRIVING *Turo collects and remits Gross Excise Tax (GET) as a “marketplace facilitator”. The host will send you an invoice once your trip ends.

• Do I need my own insurance?

  No, you don’t need personal insurance coverage to book a car on Turo. In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland. When booking a car in the US, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company — $750,000 for the Premier plan.*

• What is the cancellation policy on Turo?

  You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee. In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

• What happens if I have an accident?

  If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. Inform the Host via messenger. We’ll make sure you’re safe, then help you get back on your way.

• Can I get my car delivered to me?

  Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee. Additional parking fees may apply.

• How do I extend or shorten my trip?

  If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging. A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan. If you make an unapproved early return, we’ll be unable to refund you for any unused trip time. You’ll still be responsible for any parking tickets or tow charges up to 24 hours after the scheduled trip end.